Unlock The Mountain

INTRO TO MY EPIC APP

What is the My Epic app?

The My Epic app unlocks the mountain, offering lift access, real-time resort updates, personalized stats, account information and so much more at Vail Resorts’ 37 owned and operated North American resorts. Most notably, My Epic includes Mobile Pass & Lift Tickets* technology that allows guests to activate their pass or lift ticket(s) directly on their phone, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage. This reduces the need to carry a physical pass or lift ticket card, visit the ticket window or wait to receive a pass or lift ticket in the mail.

The My Epic app offers features to make sure you have the best possible experience on the mountain, including: 

• Mobile Pass & Lift Tickets*
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, days skied, lifts taken, resorts visited, resort most visited, highest elevation and distance – NOTE: Guest using Mobile Pass & Lift Tickets must enable GPS tracking to record ski/ride stats
• Account and pass information, including resort access and any restricted peak dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Ski Patrol assistance to get direct access to ski patrol during an emergency with your GPS location ensuring your safety on the mountain
• Weather updates, snow cams and more
• Exclusive Pass Holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app

*Mobile Pass & Lift Tickets will not be available at any Partner Resorts or resorts outside of North America for the 2024/25 season. See a full list of partner resorts here.

At what resorts can I use the My Epic app and Mobile Pass/Mobile Lift Tickets?

This season (winter 2024/25), the My Epic app and Mobile Pass/Mobile Lift Tickets technology is available at Vail Resorts' 37 owned and operated North American resorts, including Whistler Blackcomb.

The Mobile Pass & Lift Tickets feature in the My Epic app is available at the 37 owned and operated resorts in North America:

• Rockies: Vail Mountain, Beaver Creek Resort, Breckenridge Ski Resort, Keystone Resort, Crested Butte Mountain Resort, Park City Mountain
• West: Stevens Pass Ski Resort, Kirkwood Mountain Resort, Northstar California Resort, Heavenly Mountain Resort
• Canada: Whistler Blackcomb
• Northeast: Mount Snow Resort, Stowe Mountain Resort, Okemo Mountain Resort, Hunter Mountain, Mount Sunapee Resort, Attitash Mountain Resort, Wildcat Mountain, Crotched Mountain Ski & Ride
• Mid-Atlantic: Liberty Mountain Resort, Roundtop Mountain Resort, Whitetail Resort, Jack Frost Big Boulder, Seven Springs Mountain Resort, Hidden Valley Resort, Laurel Mountain
• Midwest: Wilmot Mountain, Paoli Peaks, Snow Creek Ski Area, Hidden Valley Ski Area, Brandywine Ski Resort, Boston Mills Ski Resort, Mad River Mountain, Mt. Brighton Ski Area, Afton Alps Ski Area and Alpine Valley Ski Area

Will I be able to use the My Epic app and Mobile Pass at partner resorts on the Epic Pass?

No, My Epic app nor Mobile Pass will work at partner resorts on the Epic Pass, like the Resorts of the Canadian Rockies or Telluride Ski Resort. You will need to bring your physical pass with you when visiting any of our partner resorts. See a full list of partner resorts here.

Will I be able to use the My Epic app and Mobile Pass at European, Japanese, and Australian resorts included on the Epic Pass?

For the 2024/25 season, the My Epic app and Mobile Pass technology is available at Vail Resorts’ 37 owned and operated North American Resorts. It will not be available outside of North America and you will need to bring your physical pass or lift ticket card with you when visiting resorts outside of North America at this time.

Do I need to be a Pass Holder or lift ticket purchaser to access the My Epic app?

No, but only Pass Holders and people who purchase their lift tickets online in advance of their trip will have access to the Mobile Pass & Mobile Lift Tickets functionality within the app.

Will I be able to use Mobile Pass when visiting the United States on my Epic Australia Pass?

No, Epic Australia Pass, will not be compatible with Mobile Pass this season, please remember to bring your physical Pass card.

GETTING STARTED & APP PRO TIPS

How do I access the My Epic app?

Download the My Epic app from the Apple App Store or Google Play App Store. If you have the EpicMix app on your phone, it will automatically update to the My Epic app. If you’ve previously created an Epic Account sign in with your credentials. If you do not have an existing account sign up for a new account or continue as a guest.

How do I log in to my account to activate my pass/lift ticket(s) on the My Epic app?

Once you have downloaded the app, you will be prompted to follow these instructions and activate your account and Mobile Pass or Lift Ticket: 

1. If you already have an epicpass.com account, sign in using your email. If you do not have an existing account, follow the steps to Create an Account.
2. View your Mobile Pass or Lift Ticket(s) on the Home screen if you have a pass or lift ticket associated with your account.
3. Activate Pass & Bluetooth – a popup will appear asking you to enable Bluetooth. Press "Allow."

Watch a How-to Video here.

How do I ensure my pass/lift ticket(s) is appropriately set up on the My Epic app, so I know I’m all set to ski/ride and won’t get stopped at the lift when loading?

Once you have logged in and activated Bluetooth, there will be a green check mark underneath your pass or lift ticket(s) on the home screen or Pass & Tickets screen. This check mark means that your pass or lift ticket(s) will scan appropriately in the lift line using Bluetooth technology. We encourage you to check your access each day by ensuring the green check mark is present.

Watch a How-to Video here.

Why aren't my pass/lift ticket(s) showing up in the My Epic app?

It could be because of one of three reasons:

1. You are not signed into the right account in the app: To find out if this is the case, navigate to the "Pass and Ticket" tab and click on "Search for Account." Verify the name and DOB is correct, and type in the pass number or order confirmation number. The app will instruct you on how to sign-in to the correct account associated with the active pass/lift ticket, as needed.
2. You have a pass or lift ticket that is not eligible for Mobile Pass & Lift Tickets: There are a few passes and lift ticket-types that will not be available on Mobile Pass & Lift Tickets this season. A few examples include: lift tickets purchased day-of at the ticket window and lift tickets purchased with a Ski and Ride School lesson.
3. You have an Android phone and you have not enabled Location & Bluetooth permissions: When the My Epic app launches for the first time, you will be prompted to enable permissions to access the device’s location. Then when you select “Pass & Ticket” for the first time, you will be prompted to enable the “Nearby Devices” permission (i.e. Bluetooth®). If you decline either the location or “Nearby Devices” permission prompts, you will see an error message on the “Pass & Ticket” screen. To resolve, select the “Allow Bluetooth® Permissions” button, and you will be taken to the settings screen where you will need to allow both the Location and Bluetooth® permissions. 

For assistance, please contact an Epic Pass expert through the chat feature on this website, or call (970) 754-0190.

How do I make sure the My Epic app will track my personalized ski/ride stats?

If you are using Mobile Pass & Lift Tickets in the My Epic app to track activity and record your ski/ride stats, you must enable GPS tracking when prompted during the login process. The app will not track activity automatically and requires active enablement of the tracking feature.

If you are using a physical pass or lift ticket card, your stats will automatically be tracked in the app and enabling GPS is not required.

How do I turn on GPS tracking for the day?

To track your stats for the day when using Mobile Pass & Lift Tickets, navigate to the tracking feature in the My Epic app and select "Start GPS Tracking." You will then be prompted to enable the My Epic app to use your location and to turn on GPS functionality.

If you are using a physical pass or lift ticket card, your stats will automatically be tracked in the app and enabling GPS is not required.

Should I turn GPS tracking off when not using the My Epic app?

Yes, you should turn off GPS tracking when you are not using the My Epic app to save the battery life on your phone.

Will GPS tracking work if I don’t have network or Wi-Fi signals on mountain?

Cellular service or Wi-Fi is not required to use GPS tracking.

Will Mobile Pass & Lift Tickets work if I don’t have network or Wi-Fi signals on mountain?

Cellular service or Wi-Fi is not required to use Mobile Pass & Lift Tickets.

How can I adjust who is in my household on the My Epic app or on Epicpass.com in My Account?

To add a new guest to your household:

• Sign into your account on epicpass.com.
• Navigate to the "My Profile" tab.
• Scroll to the bottom of the page and click or tap the orange "Add Household Member" button.
• Enter the new guest’s name, date of birth and a pass number, email address, or phone number, if available. (Entering this information allows us to avoid creating duplicate accounts).
• Click the orange add button.

To remove a guest from your household:

• Sign into your account on epicpass.com.
• Navigate to the "My Profile" tab.
• Scroll to the bottom of the page and locate the "Household Members" section.
• To the right of the guest, you would like to remove, click or tap the word "Remove."
• You will be prompted to confirm you would like to remove the guest.

How can I add a credit card to my account on the My Epic app to use Resort Charge?

Activate Resort Charge in the My Epic app by tapping on the pass/lift ticket image on the Home screen or Pass & Tickets screen. Then tap "Resort Charge," and then add your credit card to your account. Resort Charge through the My Epic app will work the same way it does with a physical pass or lift ticket card.

ON MOUNTAIN EXPERIENCE

Will I need to take my phone out of my pocket to scan my Mobile Pass or Mobile Lift Ticket in the lift line next season?

No, you will not need to remove your phone from your pocket when accessing the lifts. The My Epic app’s Mobile Pass & Lift Ticket technology will allow guests to activate their pass or lift ticket(s) directly on their phone, put their phone in their pocket, and get scanned, hands free, using specific Bluetooth® technology designed for low energy usage.

Does the My Epic app need to be open on my phone in order for my pass/lift ticket(s) to work?

Each guest will need to log in to the app and complete the prompted setup instructions, before their first Mobile Pass or Lift Ticket(s) can scan at a lift. Afterward, the app can be minimized and will function in the background on your phone.

Keep in mind, if you completely close out the app (i.e. fully shut down the app), you’ll need to re-open the app and ensure you see the green check mark for Mobile Pass & Lift Ticket to scan at a lift. 

Can my phone scan the passes/lift tickets for my entire family (e.g., children)?

No, each individual will need to have their own pass or lift ticket, using either Mobile Pass, Mobile Lift Ticket, or a physical pass or lift ticket card to access the mountain. Children 13 and younger are eligible to use Mobile Pass & Lift Tickets with parent/guardian permission. To set up an account for a child, parents/guardians should open their personal My Epic app, click into their Account (icon on top right of screen), select “Setup Child Account,” then follow the prompts. Alternatively, children can use a physical pass or lift ticket card to access the mountain.

All passes and lift tickets associated with your email account that you purchased for other guests will be able to be sent via text or email to other guests for their use once they download the My Epic app and set up accounts.

If I (or someone I’m skiing with, e.g., friends or children) don’t use a smartphone, what are other options for lift access for them?

For any guest who does not use a smartphone or chooses to not utilize Mobile Pass & Lift Tickets, guests will still be able to use their physical pass & lift ticket cards to access the mountain.

Should I carry my physical pass or lift ticket card with me in addition to my Mobile Pass or Lift Ticket on the My Epic App?

It is recommended that you carry either your physical pass/lift ticket card OR your Mobile Pass/Lift Ticket (one or the other). If you carry both, whichever is scanned first each day will be the active lift access type for the day.

What if I can’t access the My Epic app, what do I do?

If your My Epic App loses functionality, each resort can print you a physical pass or lift ticket card at the base area ticket office to allow you to gain lift access for the day.

What if I don't want to use Mobile Pass / Can I still use a physical pass?

Physical passes still work at our resorts. You may still get a physical Pass either when you purchase for next season upon checkout/completing your purchase, or in-resort at any of our guest service/ticket office locations.

What should I do if my phone runs out of battery?

Keep in mind that the Bluetooth® technology used in the My Epic app is designed for low energy usage. That being said, we have added free charging stations in many resorts in convenient locations. You can find phone charging stations at select resorts’ base areas or in high traffic dining areas on-mountain. Locate these charging stations by visiting a resort map and looking for the charging station icon. Many retail locations will also be selling cords and chargers for your convenience. Guests are also welcome to visit our ticket windows to get a physical card printed.

Where can I go in-resort for My Epic app support?

Our ticket agents and scanning staff will be able to help enable your Mobile Pass or Lift Ticket. You can also look for a Mobile Pass & Lift Ticket flag in the base area for My Epic app support.

Can I use Mobile Pass & Lift Tickets when I purchase a Ski and Ride School lesson?

Ski and Ride School lessons will not be available on the My Epic app this year. All lessons require a valid lift ticket or season pass to participate. Please arrive at your lesson’s meeting location 30 minutes before the start time to allow time for check-in and meeting your instructor. Please visit a Ski & Snowboard Office prior to your lesson if you need support.

My child has their own phone and will use Mobile Pass & Lift Tickets this season. Can they use it for days they are in Ski and Ride School?

Ski and Ride School lessons that come with a lift ticket will not be available on the My Epic app this year. Please arrive at your lesson’s meeting location 30 minutes before the start time to allow time for check-in and meeting your instructor. Please visit a Ski & Snowboard Office prior to your lesson if you need support.

MY EPIC APP REPLACES THE EPICMIX APP

Does the My Epic app have the same functionality that EpicMix had?

The My Epic app has similar functionality that EpicMix had with new and upgraded features that will make your on-mountain experience even better. Most notably, My Epic will include a new Mobile Pass & Lift Tickets technology. It allows guests to buy their pass or lift ticket(s) online, activate it on the My Epic app, put their phone in their pocket, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage.

The My Epic app will offer features to make sure you have the best possible experience on the mountain:

• Mobile Pass & Lift Tickets
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, number of lift rides and other data
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass Holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app live
• Find My Friends functionality

Will I need to download the My Epic app if I already have the EpicMix app?

No, if you already have the EpicMix app on your device there is no need to download another app. If you have automatic updates turned on, the My Epic app will automatically update on your device with your regular app updates. Otherwise, you can manually initiate an app update through the Apple App Store and Google Play App Store.

Will "Track My Stats" history transfer over to the My Epic app from EpicMix?

Yes, your stats history will transfer from the EpicMix app into the new My Epic app.

How can I use the My Epic app at Whistler Blackcomb this season?

The My Epic app unlocks the mountains at Whistler Blackcomb, offering lift access, real-time resort updates, personalized stats, account information and so much more.

The My Epic app includes Mobile Pass & Lift Ticket(s) technology at Vail Resorts’ 37 North American resorts, including Whistler Blackcomb this season. because the current gate system is not compatible with the Bluetooth TM technology required for Mobile Pass & Lift Tickets. Guests planning to visit Whistler Blackcomb must bring their physical pass or lift ticket card for lift access.

At Whistler Blackcomb, the app offers features to make sure you have the best possible experience on the mountain, including: 

• Mobile Pass & Lift Tickets
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, days skied, lifts taken, resorts visited, resort most visited, highest elevation and distance – NOTE: Enabling GPS tracking required
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass Holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app live
• Find My Friends functionality

Will Whistler Blackcomb Day Passes, Unlimited Season Passes, and EDGE Cards be compatible with Mobile Pass this winter?

Yes! Those Whistler Blackcomb specific passes will be compatible with Mobile Pass this season.

What if I want access to backcountry lifts? How will that work without Mobile Pass?

Backcountry tickets will continue to be offered utilizing physical pass media for lift access.

What about First Tracks tickets? Will those be available on Mobile Pass?

No, First Tracks tickets will continue to be paper tickets for next season.

How will my stats be tracked with no gates?

Gantries will still be in place on-mountain to track your stats in the My Epic app.